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Support

Support

By setting standards and applying industry-leading processes, our Customer Support team ensures that the systems we deliver will maintain high standards of safety, reliability and environmental protection.

Total commitment to quality is not only the cornerstone of our business, it’s our culture. Our quality assurance and manufacturing teams are dedicated to providing our customers with a quality product, delivered on time. Our belief is that quality cannot be inspected into the product; we build quality and reliability into every product that we deliver. Our products are in compliance with the Buy America Act requirements.

Our highly skilled team supports our customers in managing their existing systems as well as providing assistance and advice during the transformation to new technology. In order to address the needs of the market, VECOM USA is able to provide the following essential services to customers:

Product Sales

We understand that our customers often require additional products at short notice. To meet these customer needs we offer a comprehensive range of off-the-shelf products and stand-alone systems.

To increase functionality and/or extend the lifetime of the systems, we offer changes or upgrades to the customer install base. Examples of alterations include the extension of a delivered system, addition of equipment and engineering work due to expansion of the track layout, adjustments of interlocking logic to adapt to modified safety rules and functionality upgrades, such as the incorporation of timetable functionality to a control system.

Systems undergo 100% extensive testing, including burn-in, at our facilities before shipment to the customer site. Documented evidence of all testing activities are available for review at customer request.

We have several training options available and these can be customized to your needs.

We strive to keep our customers' systems running at all times - often under performance-based contracts. First line maintenance ensures that our customers receive dedicated full time on-site support, such as corrective maintenance or preventative maintenance.

VECOM USA provides technical support via the telephone and can, on request, provide on-site support ensuring system knowledge and the availability of suitable spare parts.

Installation is available and is handled on a contract -by- contract basis.

VECOM USA products are warranted to be free from defects in material and workmanship for a period of ONE (1) YEAR from installation or EIGHTEEN (18) MONTHS from shipping, whichever is the shortest, except for contractual specification agreements indicating otherwise.

Extended warranty contracts are available.

For additional information please contact us at 813.901.5300 or tcoomer@IrwinCar.com.